Privacy Policy

1. Purpose of Personal Information Collection

We are committed to respecting and protecting our customers’ personal information. The collection of personal data is carried out for the purpose of processing orders and using services through the website https://tdmvn.com/, as well as improving service quality, customer care, and creating a safe and convenient shopping environment.

Personal information that may be collected includes full name, address, phone number, and email address. Such information is collected when customers place online orders or use services provided by the website.

2. Scope of Information Use

Customers’ personal information is used only within the necessary scope for the following purposes:

  • Processing orders, delivering goods, or providing services;
  • Providing customer care and support during and after the use of products/services;
  • Handling complaints and resolving disputes;
  • Preventing violations of applicable laws;
  • Providing information about products and services upon customer request;
  • Providing information to competent state authorities when required by law.

We undertake not to use or disclose customers’ personal information for commercial purposes and not to share such information with any third party without the customer’s consent, except where otherwise required by law.

Customers are advised not to provide payment or delivery information to any third party in order to avoid potential risks.

3. Information Retention Period

Customers’ personal information is stored for the period necessary to serve delivery, customer care, and complaint resolution purposes, for a maximum of 01 year from the date the transaction arises.

Upon customer request, we will consider deleting or updating personal information in accordance with applicable laws and regulations.

4. Individuals or Organizations with Access to Information

Parties that may have access to customers’ personal information include:

  • Website administration and operation personnel;
  • Staff responsible for order processing, packaging, and delivery;
  • Competent state authorities in cases of lawful requests.

The scope of accessed information is limited to necessary data such as full name, address, phone number, and email address, solely for the stated purposes.

5. Entity Collecting and Managing Information

THANH DU MINH CO.,LTD

  • Enterprise ID: 0401875016
  • Address: 54 Che Lan Vien Street, Ngu Hanh Son Ward, Da Nang City, Viet Nam
  • Phone: (+84) 2362 222 212
  • Email: thanhduminh@gmail.com

Customers may contact us using the above details regarding the collection, use, and protection of personal data.

6. Methods for Accessing and Amending Personal Information

Currently, the website does not provide an online tool for customers to directly edit personal data. Customers who wish to review, amend, or request deletion of their personal information are kindly requested to contact the website administrator directly via:

7. Complaint Handling and Resolution Mechanism

We are committed to strictly safeguarding customers’ personal information and collecting and using such information only with customer consent, except where otherwise required by law.

In the event of data loss or leakage caused by system attacks, we will:

  • Promptly notify competent authorities to coordinate resolution;
  • Inform customers of the incident.

Customers have the right to submit complaints if they discover that their personal information has been used improperly or beyond the disclosed scope. Complaints may be submitted via:

We commit to responding within 24 business hours from the time the complaint is received. Any disputes (if any) shall be prioritized for resolution through negotiation; if no agreement can be reached, the parties may submit the matter to competent authorities in accordance with applicable laws.